Shipping policy

How long will it take to ship the order out?
The processing time is approximately 7–10 working days.

What kinds of delivery methods do we offer?
We use reliable shipping methods with tracking. Estimated delivery times are:

• Germany: 8–14 working days

• Europe: 10–20 working days

• United States: 10–20 working days

• Canada: 10–20 working days

• Australia: 10–20 working days

• Other countries: delivery times may vary.

How can I track my order?
You can track your shipment using the tracking number provided by us.

Tracking website:
https://www.17track.net

Please allow a few days after shipment for tracking information to become active.

What’s the policy for customs duties and taxes?
For most countries, customs duties and import taxes are already covered by our shipping arrangements. In rare cases, additional charges may be requested by local customs authorities or the carrier.

Can my order be shipped in multiple packages?
Yes. Larger orders or orders containing certain parts may be divided into several packages. Separate tracking numbers will be provided.

What if I don’t receive my package or it arrives damaged?
Please contact us as soon as possible. We will help investigate the shipment with the carrier and find a suitable solution.